HOW TO INTERACT WITH PEOPLE WITH DISABILITIES

 

 

Interacting with people with disabilities 

 

When interacting with a person with a disability, relax! Conduct your discussion as you would with anyone. Be clear and candid in your questioning and ask for clarification of terms or issues when necessary. 

 

Etiquette

 

• Shake hands when introduced to someone with a disability. People with limited hand use or artificial limbs do shake hands.

• Speak directly to persons with disabilities, not through their companions.

• Do not be embarrassed using such phrases as “See you soon,” “Walk this way” or “Got to run.” These are common expressions and are unlikely to offend.

• If you offer to help, wait until the offer is accepted. 

• Consider the needs of persons with disabilities when planning events.

• Conduct interviews in a manner that emphasizes abilities, achievements and individual qualities.  

• Do not emphasize differences by putting persons with disabilities on a pedestal.

 

When talking to a person with hearing disabilities... 

 

• Attract the person’s attention by tapping on his or her shoulder or waving or tapping on the table.

• If you are interviewing someone with a partial hearing loss, ask where it would be most comfortable for you to sit.

• If the person is lip-reading, look directly at him/her and speak slowly and clearly.

• Do not exaggerate lip movements or shout.

• Do speak expressively, as facial expressions, gestures and body movements will help him/her understand you.

• Position yourself facing the light source and keep hands and food away from your mouth when speaking.

 

When talking to a person with visual disabilities...

 

• Always identify yourself and anyone else who might be present.

• When offering a handshake, say, “shall we shake hands?”

• When offering seating, place the person’s hand on the back or arm of the seat.

• Let the person know if you move or need to end the conversation.

 

When talking to a person with speech disabilities...

 

• Ask short questions that require short answers when possible.

• Do not feign understanding. Try rephrasing your questions, if necessary.

 

When talking to people using a wheelchair or crutches...

 

• Do not lean on a person’s wheelchair. The chair is a part of his/her body space.

• Sit or kneel to place yourself at eye level with the person you are interviewing.

• Make sure the site you invite them to is accessible.

• Check for:

  • Reserved parking for persons with disabilities

  • A ramp or step-free entrance

  • Accessible restrooms

  • An elevator if the interview is not on the first floor

  • Water fountains and telephones low enough for wheelchair use

 

Be sure to notify the person if there are problems with the location. Discuss what to do and make alternate plans.